Frequently Asked Questions About Sub-Zero Repair
Here are answers to some of the most common questions we receive from our clients in Los Altos. If you don't find your answer here, please don't hesitate to call us.
What models of Sub-Zero appliances do you repair?
We are experienced in repairing the full range of Sub-Zero appliances, from older legacy models to the latest releases. This includes all Classic (formerly Built-In), Integrated, and PRO series refrigerators, freezers, undercounter units, and wine storage systems. Our technicians are familiar with all configurations, so you can be confident we have the expertise to handle your specific model. See our services page for more details.
How long does a typical repair take?
The duration of a repair depends on the complexity of the issue. A standard diagnosis usually takes about 30-45 minutes. Many common repairs, such as replacing a fan motor or a door gasket, can be completed in under an hour. We stock our service vehicles with the most frequently needed parts, allowing us to complete most repairs on the same day as our visit.
What kind of warranty do you provide on your repair work?
We stand behind the quality of our work. All our Sub-Zero repairs in Los Altos come with a comprehensive warranty that covers both the parts we install and the labor we perform. We provide the warranty details in writing on your invoice for your records and peace of mind.
Do you work on weekends and holidays?
Yes, absolutely. We understand that appliance emergencies don't stick to a 9-to-5 schedule. That's why we offer our repair services 24 hours a day, 7 days a week, including all weekends and holidays. Best of all, we never charge extra for after-hours or holiday service. Our rates remain the same, day or night.
Is it more cost-effective to repair my older Sub-Zero than to replace it?
In the vast majority of cases, yes. Sub-Zero appliances are built to last for decades, and repairing them is almost always a more economical and environmentally friendly choice than replacing the entire unit. A well-maintained and properly repaired Sub-Zero can continue to provide reliable service for many years. We will always provide an honest assessment of your appliance's condition.
What areas in and around Los Altos do you serve?
Our primary service area is Los Altos and Los Altos Hills. We also proudly serve the surrounding communities, including Palo Alto, Mountain View, Sunnyvale, and Cupertino. If you are unsure whether you are in our service area, please give us a call.
Still Have Questions?
Our team is ready to help 24/7. Contact us anytime for assistance.